Account Manager

Work at Mix+Shine

Should work be meaningful, fulfilling and supported by people you enjoy spending time with every day?

We say YES.

When we talk about work, we want to be clear about what’s at stake: This is how you spend most of your time. We spend more time working than we do with friends and family. There’s no room for box-checking at Mix+Shine because we are flexing our skills, celebrating each other, and stretching ourselves to discover exactly what our individual creative contributions can be.

Mix+Shine is made up of the most skilled, committed, and creative people out there. We are looking for another creative mind to complement our growing team with good instincts, a team mindset, and proven expertise in integrated marketing. Here’s what that person should know about us:

We think a lot of each other. Our company is rooted in friendship and true admiration. We think that shows up everywhere – across communication, teamwork, compensation, and benefits.
We’re all here to learn and grow. The bonus is you can do that *and* operate in your zone of genius at the same time.
We believe in a secret recipe to doing award-winning work: It’s being willing to say, why not? when that genius idea hits you – then energizing, supporting and trusting your teammates until the idea is real.
We love our craft. At Mix+Shine you will overhear discussion about the best minute of golden-hour, the virtue of the Oxford comma – and don’t get us started on the Instagram algorithm.

Virginia Beach, VA | Hybrid | Full-Time
65k-75k/yr + Bonus Plan| Health & Dental Insurance, Retirement Match, Paid Time Off
6-8 years Marketing Experience

You are helping to run and support the day-to-day management, strategy, and organization of key client accounts and be a strategy resource to the team. Including the daily blocking-and-tackling needs. You have meticulous attention to detail and are working on establishing strong client relationships by creating confidence in them and your team that you understand the business, marketing, and competitive landscape.

Responsibilities/Expectations:

Client Management

Builds and maintains relationships as the lead on the day-to-day delivery of specific project/campaign objectives. Responsible for interacting with team and clients. Note that the AM should be comfortable meeting with senior-level managers, including C-suite executives for large accounts.
Responsible for a comprehensive understanding of each clients’ business and category, with the ability to utilize social media and digital marketing to amplify the brand’s narrative from an executive perspective in relevant and engaging ways.
Deliver media, strategic, creative and production feedback and solutions.
Deliver both planned and reactive social media across the brand’s social media channels.
Take ownership of your client relationship and marketing strategy, ensuring recommendations are smart, grounded in creative insights, knocks KPIs out of the park, and ultimately, help them sell.
Work with a highly collaborative cross-agency team to deliver partnership and integrated ideas.
Manage and speak to client reporting.
Be a regular point of contact for the client and take a critical role in actioning client and team requests.
Working with the Project Manager to manage the day-to-day workflow of the account.
Being a key, proactive driver on the account – make stuff happen!

Marketing Strategy

Eat, breathe, and sleep today’s digital & mobile consumer, with one goal in mind – to develop brand-specific strategies that, ultimately, help clients achieve their goals
Strong working knowledge of creative and media across major digital and social channels. Must be well-versed in common marketing & media principles with a strong understanding of all social media platforms and their ecosystems.
Has a complete understanding of the business strategy and ensures that all initiatives (supporting campaigns, creative, etc) are aligned
Practitioner-level knowledge of marketing (online and off), with a specialty in online multimedia and advertising/media buying trends
Working knowledge of current video viewability standards
PR Knowledge / Influencer Marketing Knowledge

Team Management

Strong management of day-to-day projects, ensuring effective collaboration and execution
Supervises Junior Account team members, including strong mentorship with AE and SAEs
Acts as a resource to all team members focused on enabling their success and actively involved in overall team health and culture
Able to recognize team issues/deficiencies and raise them to senior team members
Strong ability to manage up to direct manager and to know when and how to lean on senior leadership. Ability to delegate to junior team members, exhibiting a clear understanding of process and campaign management
Develops trust, motivates, and mentors teams. Partners with department leads to optimize collaborative processes; and fosters a culture of empathy and partnership, especially in times when the need to discuss challenges arises.

Content Shoot Management

Ensure relevant documentation for pre-production meetings; shoots are in place prior to production
Supervise post-production process, incl. review rough cuts, influencer approvals, etc.
Ensure all internal and external approvals are in place and are accurately reflected in the deliverables

Skills

Driven by delivering client service excellence and best-in-class creative work.
Previous experience working within the social & digital, media, and agency space
Loves Social Media – active user, understands how it works, and knows the key platforms, trends, and formats.
Developed advanced written and presentation communication skills, allowing them to comfortably engage with senior brand managers and partner agencies.
A proven expertise in brand strategy, across several verticals, with the ability to translate strategy into smart and sound digital tactics
An understanding of a brand marketing mix, ensuring that social & digital strategies integrate and amplify more traditional channels, while growing relationships with partner agencies
Relentlessly focused on building strong client relationships–becoming a trusted day-to-day partner with a deep understanding of your client’s category (and ours) & the challenges that they face.
Able to work at a high pace in a fast-moving agency with a fast-moving client, being rigorous to a tee and not ashamed of their healthy level of perfectionism.
Comfortable owning work and being proactive and is not afraid to have a point of view, and to voice it.
Understands common marketing & media principles with a strong understanding of creative and media across major digital and social channels.
Experience of social media monitoring and reporting.
Running internal and external meetings and ensuring agreements are met;
Managing budgets and timelines effectively.
Solid presentation skills (verbal, written, visual) to deliver impeccable strategic social counsel and ability to partner with creative and media teams to get to a strong story
Mastery of presentation software (Powerpoint, Keynote, Google Slides)
Intermediate knowledge of Spreadsheet (file based) software (excel, Google Sheets)

Send resume to chelsea@mixandshine.com subject line: “APPLICATION: Account Manager “